Shipping Policy

Thank you for shopping with The Olson Farmstead! Every order is carefully packed by hand, and we appreciate your support of our family farm and small business.

Order Processing

Orders are typically processed within 2–5 business days (Monday through Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

During new product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, shipping destination, and the shipping method selected.

From time to time, The Olson Farmstead may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Delivery Times

Estimated delivery times begin once your order has been shipped and may vary depending on the shipping carrier and destination.

Please note that delivery estimates are not guaranteed, and The Olson Farmstead is not responsible for delays caused by the shipping carrier, severe weather, natural disasters, or other circumstances beyond our control.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking information. Please allow up to 24 hours for tracking updates to appear after the shipping label has been created.

Incorrect Shipping Addresses

Please verify your shipping address before submitting your order.

The Olson Farmstead is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at orders@olsonfarmstead.com. While we will do our best to update your order before it ships, we cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us at orders@olsonfarmstead.com as soon as possible.

For damaged shipments, please include:

• Your order number

• Photos of the damaged product(s)

• Photos of the shipping box and packaging

We will work with you and, when appropriate, the shipping carrier to resolve the issue.

Warm Weather Shipping

Some of our handcrafted body care products may soften or melt when exposed to high temperatures during shipping or while left in a mailbox or on a porch.

Whenever possible, we recommend retrieving your package promptly after delivery.

While a melted product may change in appearance, it is often still safe and effective to use once it has cooled and solidified. Temporary melting due to weather conditions is not considered a product defect and is not eligible for a refund or replacement.

Questions

If you have any questions about shipping or your order, please contact us at orders@olsonfarmstead.com. We're always happy to help and appreciate your support of The Olson Farmstead.